General Questions

 

Q:  What type of services do you provide?

A:  We provide non-medical concierge services including shopping, comfort and safety check-ins, bill payment and paperwork management and more.
 

Q:  Do you provide medical care?

A:  No, we do not provide medical care, administration of medications, any lifting, personal hygiene assistance or medical transport.

 

Q:  Can you drive seniors as passengers?

A:  No, we do not transport clients.  Our focus is on concierge services, and home support for local seniors.

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Booking a Service

 

Q:  How do I book a service?

A:  Once you’ve chosen a service, we ask that you complete our General Service Agreement and Client & Family Sponsor Service Agreement, or the Laundry Service Agreement, if you’re looking for Laundry Service.  We will then contact you within 24 hours to discuss your appointment.  You are also welcome to reach out to us before then if you’d like.

 

Q:  What payment methods do you accept?

A:  We accept cash, check and credit / debit cards.

 

Q:  Do I need to sign an agreement?

A:  Yes.  All new Clients (or Family Sponsors) must complete the one-time General Service Agreement and Client & Family Sponsor Service Agreement or Laundry Service Agreement (if applicable), before their first booking.

 

 

Billing and Payment

 

Q:  When can I expect the invoice for services?

A:  We’ll send an invoice within 24 hours of completing the service, often including notes and photos.  Payment is due upon receipt. 

 

Q:  Do I have to pay the $20.00 appointment fee?

A:  Yes, there is a $20.00 appointment fee in addition to the hourly rate for each service.  There is no appointment fee for our Laundry Service.

 

Q:  Do I have to wait for the invoice to make a payment?

A:  Not at all.  If we’re on-site and we’ve calculated your time and fees, you’re welcome to make an in-person payment.  That’s why we accept cash and checks, for in-person payments.

 

Q:  What payment methods do you accept?

A:  We accept cash, check and credit / debit cards.

 

 

Policies and Cancellations

 

Q:  What’s your cancellation policy?

A:  At this time, we ask for a courtesy cancellation / call text of at least 24 hours in advance so that no cancellation fee is incurred.  We reserve the right to modify this policy at any time.

 

Q:  What if I need service outside normal ‘business’ hours?

A:  It can’t hurt to ask, and we’ll try to accommodate your request, when we’re able.

 

Q:  What if I need last minute help?

A:  Reach out to us, and if we’re available, we’ll try our best to make it happen.

 

 

Sponsors and Families

 

Q:  Can a family member arrange and pay for services?

A:  Yes.  A Family Sponsor must complete the two agreements, then they can request and pay for services on behalf of a senior.  The Sponsor is responsible for payment and reimbursements.

 

Q:  Will I get proof of services and receipts?

A:  Yes.  We will send a short status text once the service has been completed, (if you’re the Family Sponsor).  Within 24 hours of completing the service, we’ll send an invoice, often including notes, photos and receipts for reimbursement if applicable.